🌙 Sleep On It — Risk-Free for 30 Nights

At Zoala, your comfort is our priority. That’s why we offer a 30-Night Comfort Guarantee across selected sleep accessories and wellness products. Take the time to experience the difference in your own space, at your own pace — and if you’re not completely satisfied, we’ll help make it right. Because investing in better rest should always feel effortless.

Last updated: 01 November 2025 · Sydney, NSW

If you’re not fully satisfied, we’ll guide you through a calm and simple exchange or store credit — no stress, no complicated forms.

🛏️ How the 30-Night Trial Works

  • Try your Zoala product for up to 30 nights from the date of delivery.
  • If you’re not fully satisfied, email hello@zoala.com.au within the 30-day period.
  • Include your order number, a short explanation of your experience, and a photo of the item’s condition.
  • Our team will guide you through a hassle-free return, exchange, or store credit — calm, simple, and stress-free.

📦 Return Conditions

  • Products must be in clean, undamaged condition (no stains, tears, odours, or excessive wear).
  • Returns must be initiated within 30 days of delivery.
  • Applies only to eligible products (check individual product pages for eligibility).
  • Accessories and non-pillow items such as sleep masks, knee pillows, and comfort tools generally fall under this 30-Night Trial unless stated otherwise.
  • Return shipping costs are at the customer’s expense unless the item is faulty, defective, unsafe, or misdescribed under the Australian Consumer Law (ACL).

💫 Resolution Options

Once your return is received and inspected, we’ll process your chosen resolution within 5–10 business days:

  • Exchange for another product, or
  • Store credit for future use.

Refunds to the original payment method are only available where required by ACL (faulty, defective, unsafe, or misdescribed products).

🤍 Our Commitment to You

We want you to love your Zoala experience from the very first night — but we understand that finding the perfect match takes time.

The 30-Night Comfort Guarantee gives you the confidence to invest in your wellbeing, knowing we’ll support you every step of the way.

📝 Important Notes

  • This guarantee operates in addition to your statutory rights under the Australian Consumer Law.
  • Sale, clearance, or heavily discounted items may not be eligible for return under this guarantee unless faulty.
  • For hygiene reasons, used bedding or damaged accessories cannot be accepted outside the 30-Night Trial terms.

Zoala is proudly owned and operated by Koala Global Group Pty Ltd (ABN 11 683 872 782). For enquiries, contact hello@zoala.com.au or visit www.zoala.com.au.