Welcome to Zoala

By using our website and purchasing from Zoala, you agree to the following Terms and Conditions.
These terms are designed to protect both you and us, ensuring that your experience with Zoala is positive, transparent, and fully aligned with our values of care, quality, and trust.

Please review this information carefully.

🛍️ Orders

• All orders are subject to availability and confirmation of payment.
• We reserve the right to refuse or cancel any order at our sole discretion.
• Order details must be entered accurately. We are not responsible for delays or delivery issues due to incorrect information provided by the customer.

💳 Pricing & Payments

• All prices listed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated.
• Zoala reserves the right to adjust pricing without notice, but confirmed orders will not be affected.
• Accepted payment methods include major credit cards, PayPal, Shop Pay, and other options displayed at checkout.

📦 Shipping & Delivery

• Shipping policies, delivery timeframes, and related fees are detailed on our Shipping & Returns page.
• Once an order is dispatched, responsibility for delivery passes to our chosen carrier services.
• Delays due to external factors such as weather, peak seasons, or customs clearance are outside of Zoala's direct control.

🔄 Returns, Refunds & Exchanges

• Our 90-Night Trial and 30-Night Comfort Guarantee policies apply to eligible products only.
• For complete information on returns, refunds, and exchanges, please refer to our Shipping & Returns and Trial Guarantee pages.
• Return shipping costs may apply unless the product is deemed faulty under Australian Consumer Law.

🛡️ Intellectual Property

• All content, images, text, graphics, branding, and logos on the Zoala website are the property of Zoala and may not be used, reproduced, or distributed without prior written permission.
• Any unauthorised use of Zoala’s intellectual property may result in legal action.

🔍 Privacy

• Protecting your privacy is important to us. Our Privacy Policy outlines how your information is collected, used, and protected when you interact with Zoala.
• You can view our full Privacy Policy here.

⚖️ Legal Disclaimer

• While we are committed to providing premium sleep products designed to promote comfort and wellbeing, Zoala does not offer medical advice, diagnosis, or treatment.
• Individual sleep experiences may vary, and testimonials reflect individual results.
• Our products are designed to support general wellness and should not be considered substitutes for professional medical care where needed.

📢 Changes to Terms & Conditions

• Zoala reserves the right to update these Terms & Conditions at any time without prior notice.
• Changes will take effect immediately upon being posted on this page.
• Your continued use of our website and services constitutes acceptance of any updated terms.

📩 Contact Us

If you have any questions about these Terms & Conditions, please contact our Customer Care team at hello@zoala.com.au.
We’re here to help.