At Zoala, we believe that great sleep begins with a great experience — from the moment you place your order to the moment you lay your head down to rest.
Here’s everything you need to know about our shipping and returns process.

Where We Ship

• Australia-wide
• New Zealand

Delivery Timeframes

🇦🇺 Australia: 1–5 business days (depending on your location)

🇳🇿 New Zealand: 10–15 business days

Shipping Rates

• Orders under $60 AUD: Flat rate of $6.99 AUD (Standard Shipping)
• Orders over $60 AUD: FREE Standard Shipping Australia-wide
• Express Shipping (Australia only): Flat rate of $14.95 AUD

Please note: Express Shipping is not available for New Zealand orders.

Processing Time

We aim to dispatch all orders within 24–48 business hours.

During peak periods (sales, public holidays), slight delays may occur — but we always work hard to get your Zoala essentials to you quickly.

Tracking Your Order

Once dispatched, you’ll receive a shipping confirmation email with a tracking link.

You can monitor your delivery in real-time.

Risk-Free 30-Night Trial

If you’re not completely happy with your purchase, we offer a 30-Night Comfort Guarantee.

Simply email us at hello@zoala.com.au within 30 days of receiving your product, include a photo and your reason for return, and we'll guide you through a hassle-free refund or exchange — in accordance with our policy.

Return Eligibility

• Products must be in clean, undamaged condition.
• Proof of purchase is required (order confirmation or receipt).
• For hygiene reasons, used sleep masks and bedding cannot be returned unless faulty.

Faulty or Damaged Items

If you believe your item is defective, damaged, or incorrect, please contact us immediately with clear photos. We’ll work to resolve it swiftly with a refund, exchange, or replacement — your comfort is our priority.

Change of Mind

We understand that sometimes things change. Change-of-mind returns are accepted for eligible products under our 30-Night Trial, provided they meet return condition standards.