📦 Delivery Timeframes
Standard Shipping: 3–8 business days
Express Handling (Priority Processing): 2–5 business days
Please note: “Express” refers to priority handling in our fulfilment centre — your order is prepared and dispatched ahead of others. Final delivery times depend on our courier partners (Australia Post, Aramex, CouriersPlease, Amazon Logistics, etc.) and are not equivalent to guaranteed courier express services.
Back to top ↑✅ Guaranteed Delivery Windows
We guarantee delivery within the maximum timeframe below (business days exclude weekends and public holidays):
View guaranteed stages
- Payment Confirmation: Up to 1 business day
- Processing & Dispatch: Typically within 24–48 hours (slightly longer during peak demand)
- Postal Delivery: Up to 8 business days (Standard)
Even if dispatch takes slightly longer, we guarantee that your parcel will be delivered within this timeframe. Most customers receive their Zoala orders sooner.
Back to top ↑🔄 Split Shipments
Orders containing multiple items may be shipped separately. Each parcel will have its own tracking number, which will be emailed to you once dispatched.
If you receive one part of your order before another, don’t worry — the remaining items are still on their way.
Back to top ↑🛠 Quality & Processing
Every item passes a quality control check before leaving our warehouse. While some products may be shipped directly from our overseas distribution partners, delivery will always fall within our guaranteed timeframe.
Back to top ↑📱 Tracking Your Order
Use the Track Your Order page on our website. Enter your order number and the email address used at checkout to view your delivery status.
Most Zoala parcels are handled by Australia Post. For the most accurate, real-time updates, track your number directly on the Australia Post website.
Tracking scans may take up to 24–48 hours to appear after dispatch — this is normal courier procedure. Please ensure your mobile number is entered correctly at checkout, as couriers often use it for delivery notifications or contact if required.
Back to top ↑🎄 Holiday Season & Public Holiday Delays
During busy periods — including Christmas, Easter, Black Friday/Cyber Monday, and other public holidays — courier networks may experience higher than usual parcel volumes.
- Deliveries can take longer than the standard timeframes stated in this policy. We recommend placing orders early to avoid disappointment.
- While Zoala prioritises fast fulfilment on our end, we cannot guarantee delivery by a specific date once the parcel is with the courier.
- We’ll always provide tracking details so you can follow your order’s journey.
💬 Questions
If you have any questions about your order or shipping status, please contact our Sydney-based support team:
Email: hello@zoala.com.au
Website: www.zoala.com.au
Zoala is proudly owned and operated by Koala Global Group Pty Ltd (ABN 11 683 872 782) — an Australian company dedicated to helping you sleep like it matters.