Rest Easy with Zoala’s 90-Night Trial

At Zoala, we believe great sleep takes time. Finding your ideal pillow shouldn’t be rushed — that’s why every Zoala Recovery Pillow comes with our 90-Night Trial, giving you the freedom to experience it in your own home, at your own pace.

Last updated: 01 November 2025 · Sydney, NSW

If your pillow isn’t the perfect fit, we’ll help you exchange it or return it for store credit — because your sleep truly matters.

🛏️ How the 90-Night Trial Works

  • ✨ Try your pillow for up to 90 nights from the date of delivery.
  • ✨ If you’re not completely satisfied, contact our team at hello@zoala.com.au within the trial period.
  • ✨ Provide your order number, a short note describing your experience, and a clear photo of the pillow’s condition.
  • ✨ We’ll assist you with a hassle-free return or exchange — calm, simple, and stress-free.

📦 Return Conditions

  • Pillows must be in clean, undamaged condition (no stains, tears, odours, or excessive wear).
  • Returns must be initiated within 90 days of delivery.
  • The trial applies only to Zoala Recovery Pillows purchased directly from www.zoala.com.au.
  • Limit of one return per household under the 90-Night Trial.
  • Return shipping costs are at the customer’s expense unless the product is faulty, defective, unsafe, or misdescribed under the Australian Consumer Law (ACL).
Zoala Recovery Pillow – 90-Night Trial
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💫 What Happens Next

Once your return is received and inspected, we’ll process your store credit or exchange within 5–10 business days.

Refunds to the original payment method are only issued in accordance with the ACL (for faulty, defective, unsafe, or misdescribed products).

🤍 Our Commitment

We’re dedicated to helping Australians sleep better, naturally.

The Zoala 90-Night Trial is here to give you confidence, flexibility, and peace of mind — knowing you can rest easy while finding your perfect pillow.

📝 Important Notes

  • The 90-Night Trial is in addition to your statutory rights under the Australian Consumer Law.
  • Sale items, accessories, and bedding products (including sleep masks, knee pillows, and pillowcases) are excluded unless specifically marked as trial-eligible.
  • For hygiene reasons, used or damaged pillows cannot be accepted outside the 90-Night Trial terms.

Zoala is proudly owned and operated by Koala Global Group Pty Ltd (ABN 11 683 872 782) — a Sydney-based company committed to ethical, transparent, and customer-first practices.

For all return or guarantee enquiries, please contact hello@zoala.com.au.